At techCONNECT ISP, we are dedicated to continually improving and providing you with the best possible service. In line with this commitment, I am delighted to inform you about our recent transition to a new support system: Apex CRM on WhatsApp.
Apex CRM enables our support team to assist multiple clients simultaneously, ensuring quicker response times and more efficient problem-solving. Our dedicated technicians can now log on and respond to multiple queries, which means you won’t be left waiting when you need assistance.
To initiate a conversation with our support team, follow these simple steps:
Initiate the Conversation: Simply send a “Hi” to our dedicated WhatsApp support number, 072 261 4324.
Identify Yourself: The system will ask for your name. Please provide this so we can personalize your support experience.
Select Your Support Channel: After providing your name, choose one of three options: 1 for Technical Support, 2 for Sales, or 3 for Accounts. This will direct your query to the right team.
I want to assure you that despite this new system, you are not talking to a bot. Real people from our dedicated support team are on the other end, ready to assist you. The system is designed to streamline your query to the right department for faster resolution, but it is our human team that will be addressing your concerns.
We are able to handle queries in English, Afrikaans and siSwati.
Our support hours on the new system are from 8 AM to 10 PM on Mondays to Fridays, and from 9 AM to 5 PM on weekends and public holidays.
The benefits of this new system include:
a. Quicker Response Times: With multiple technicians handling various clients, wait times are significantly reduced.
b. Personalized Support: By providing your name and choosing the correct support channel, your query will be handled more efficiently.
c. Extended Support Hours: With the new system, we can provide assistance during extended hours and on weekends and public holidays.
We understand that transitioning to a new system can be a bit confusing at first, and we appreciate your patience during this period. We firmly believe that the Apex CRM system will enhance your experience with techCONNECT ISP, providing you with quicker, more efficient support whenever you need it.
Should you have any questions about the new system or need any assistance, please do not hesitate to reach out. We’re here to help!
Thank you for choosing techCONNECT ISP as your service provider. We appreciate your business and look forward to continuing to serve you with improved support systems.
The techCONNECT Team
T: 013 013 0310
Whatsapp Support and After Hours: 072 261 4324
